FAQ's
 

How do I pay at Temple of Fun?

Walk ins welcome - Tickets can be purchased on arrival at reception and are subject to availability.

Advance Tickets - Tickets can be purchased in advance at any time on the website

TOP TIP - We are usually busiest at the weekends and school holidays, especially around lunchtime. We recommend phoning in advance, staff will be able to advice you on whether the centre is full or not.

 

Can adults use the play facilities?

Although it may look great fun for you too, adults aren’t allowed to play on the frame and definitely not down the slides. You can assist your toddler in their designated section.

 

Refund Policy

Please note all bookings are final and cannot be refunded. In exceptional circumstances, bookings can be amended no less than 48 hours prior to your visit.

 

Who supervises the children?

Parents/guardians must supervise their children at all times. Please inform your children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children only play in their specific age-appropriate area. All areas are clearly labelled. Our staff are around to help make your visit enjoyable.

In line with our public liability insurance, adults are not permitted to leave the centre whilst their children are playing (up to the age of 10). One adult (per family group), who is 18 years or over must be present in the centre at all times for 10 years and under.

For children between 10 -12 years old, parents/guardians must complete a waiver and only at that point will they be able to play within the play centre. Our play assistants will monitor the children and ensure they are safe. Our assistants will then support the children in leaving the play area when their allocated time is complete.

 

Can I take photos of my Children?

Cameras can be used at Temple of Fun. However, we ask that you be mindful of other customers and their privacy. Photos may only be taken of your children and guests.

 

What clothing should be worn for a session at the Temple of Fun?

Comfortable clothes, ideally something that covers arms and legs should be worn. Socks MUST be worn at all times on the play-frames by children. Please remove all loose jewellery and items from pockets too for your safety. Please see our fair play policy - the link to it is on our home page.

 

What age is Temple of Fun play centre suitable for?

Our insurance covers children up to the age of 12 years old.

 

Can I breastfeed my child?

Yes of course, and if you would like to go somewhere more private, just ask a member of staff.

 

Do you cater for allergies?

Yes absolutely, We have an extensive menu and can cater for all allergies and dietary requirements, please just ask a member of our staff for more information.

 

Do you have a Baby changing area and baby toilet seats?

Yes, we have them in our toilet areas

 

Can we bring our own food with us?

No, like all café’s we don’t allow food from outside the premises to be brought into the play centre. We have a menu and can cater for all allergies and dietary requirements, please just ask any staff member for further information.

 

What do I need to do before the party?

Inform us of the final numbers with any dietary requirements or allergies a minimum of 3 days in advance of the party. The final balance is payable at this point.

 

Is there a minimum or maximum of guests for our children’s party?

Yes, we have a minimum of 10 and a maximum of 30. Entire Hire is also available with a minimum of 20 and a maximum of 40.

 

How soon before the party do I need to arrive?

We will have everything in hand, so 10 minutes before will be fine.

 

Can I set up a tab for drinks and or food at my party?

Yes of course, just let your party host know and they will arrange everything for you.

 

I have party guests that are vegetarian or vegan – will this be a problem?

No problem at all – just let us know a minimum of 72 hours before.

 

I have party guests who can only eat halal food – can you cater for them?

Yes of course, again, please inform us a minimum of 72 hours before.

 

I have a guest with food allergies – is this a problem?

We will certainly do our best to cater for children with special requirements although if the allergy is severe we would recommend that the parent of the child with the allergy contacts us direct to discuss.

 

Do I need to provide my own cake?

If you book the standard package then yes please bring a birthday cake suitable for the number of children in the party (or a small cake and some mini rolls as an alternative) We will cut the cake, wrap it in napkins and put it in the party bags. We have lots of candles here so unless you have particular favourites don’t worry about bringing any with you.

 

Is there music in the party room?

Yes, we can have music of choice on – just let us know what you would like. We also have TV's in each party room.

 

Can I bring additional items to put into the deluxe package party bags?

Yes of course you can – each party bag contains a puzzle book and crayons, a small bag of haribo’s and stickers.